Homeserve

Homeserve offers home emergency cover, one-off repairs and service plans.

Quick overview

Its range includes options for homeowners and landlords, as well as home accident insurance.

Boiler and heating cover includes an option to add a boiler service; eligible boilers must run on mains gas.
Plumbing and drainage cover includes problems such as burst pipes, blocked drains and water supply pipe leaks.
Electrical cover includes wiring, fuse boxes, sockets and switches, but excludes home appliances.
Boiler replacement and EV charger installation are offered through BOXT.
Homeowners can use MyHomeServe to access documents, book a boiler service and manage appointments.

Introduction

Homeserve offers home emergency cover, repairs, installation and service plans. Its cover includes options for homeowners and landlords.

The range includes boiler and heating, plumbing and drainage, and electrical cover. There is also home accident cover, alongside boiler and air source heat pump services.

What Homeserve offers

Homeserve offers insurance for individual areas of a property as well as combined cover options. It also offers one-off repairs for plumbing, electrical, gas and boiler problems.

Boiler installation and EV charger installation are offered through BOXT. Separate service plans are available for boilers and air source heat pumps.

Product and service categories

Boiler and heating cover

Gas boiler cover includes boiler breakdowns, faulty boiler controls and parts, and leaking gas supply pipes. A combined boiler and central heating option also covers central heating problems. A boiler service can be added to boiler insurance plans. Eligible boilers must run on mains gas rather than LPG, solid fuel, electricity or oil.

Plumbing and drainage cover

Plumbing and drainage insurance covers problems involving pipes, drains, sinks and toilets, as well as water supply pipe leaks. Examples include burst pipes and blocked drains. Homeserve also offers an option combining plumbing and drainage with electrics cover.

Electrical cover

Electrical insurance includes failed wiring, fuse box breakdowns and broken sockets and switches. It also includes accidental damage to electrics. Home appliances such as washing machines, ovens and dishwashers are excluded.

Combined home cover

Homeserve offers combined heating, plumbing and electrics cover. Another option adds cover for security and roofing issues and pest infestations. These options include a gas boiler service.

Landlord cover

Landlord options include plumbing and drainage, electrics, gas boiler and central heating cover. Combined options cover different selections of heating, plumbing and electrics. Landlord boiler policies include a boiler service and a Gas Safety Certificate.

Home accident cover

Home accident insurance is available for householders, with policy benefits extending to family and guests. One covered circumstance is accidental bodily injury within the property boundary that results in a hospital stay of more than 24 hours within 13 weeks of the accident. The property must be the policyholder’s permanent private residence, rather than premises used for business.

Repairs and installation

One-off repairs are available for plumbing, electrical, gas and boiler problems. Boiler replacement and EV charger installation are offered through BOXT. Homeserve also offers a home repair membership called Ding.

Boiler and heat pump servicing

Homeserve offers gas boiler service plans and air source heat pump service plans. Its boiler service includes checks of seals and gaskets, an inspection of the chimney structure and a combustion analysis. It also includes testing of disturbed gas connections and functional testing of heating and hot water.

Browse the full range on the Homeserve website.

More Info

Using the website

Homeowners can register or log in to a MyHomeServe account to view and download documents, book a boiler service and manage appointments. Homeowners can also update their contact details through the account.

The site offers home maintenance and DIY guidance. Topics include unblocking toilets, common boiler problems, radiator maintenance and electrical issues.

Notable features

Homeowners with cover for listed areas, including plumbing, drainage, gas and electrics, can book an appointment online through their account. Homeserve’s general claims FAQ says landlords and people with flats cover cannot claim online and should contact the merchant by phone.

Landlords can add tenants’ contact details to a policy so Homeserve can deal with the tenants directly. Separate landlord plans offer a Gas Safety Certificate or a boiler service with a certificate.

Frequently asked questions

Can a boiler service be added to boiler cover?

Yes. Homeserve offers a boiler service as an add-on to its boiler insurance plans.

Does electrical cover include home appliances?

No. Homeserve says appliances such as washing machines, ovens and dishwashers are excluded from its electrical insurance.

Can plumbing and electrics cover be combined?

Yes. Homeserve offers an option that combines plumbing and drainage with electrical cover.

What is included with landlord boiler policies?

Homeserve says its landlord boiler policies include a boiler service and a Gas Safety Certificate. It also offers separate plans for a certificate or a boiler service with a certificate.

Can a tenant contact Homeserve about a landlord’s cover?

Tenants cannot contact Homeserve about the cover as the policyholder. A landlord can add their contact details to the policy so Homeserve can deal with them directly.

Can homeowners access their documents online?

Yes. Homeowners can register or log in to MyHomeServe to access their policy documents.

Key takeaways

Cover options include boiler and heating, plumbing and drainage, and electrics.
Combined policies and landlord cover are available.
Homeserve offers one-off repairs and service plans for boilers and air source heat pumps.
BOXT provides boiler and EV charger installation through the services offered.
Homeowners can use MyHomeServe to access documents and manage appointments.

Summary

Homeserve offers home cover alongside repairs, servicing and installation services. Its options range from individual areas such as electrics or plumbing to combined cover and policies for landlords.