First Hull Trains

Direct train services run throughout the week, and tickets can be booked through the website and app.

Quick overview

Its ticket options include Advance, open return, Flexi and season tickets, alongside group bookings and journeys that combine services with another operator.

Choose between Standard and First Class, with food and drink available on board.
Use the website’s seat picker when booking directly on the operator’s services.
Plan journeys, check live information and store e-tickets in the app.
Contact the Group Travel team about bookings for 10 or more passengers.
Request Passenger Assist and find information about wheelchair spaces, prams and bicycles.

Introduction

Direct train services run throughout the week, and train tickets can be booked through the website and app. It also offers tickets for journeys that combine its services with another train operator.

Ticket options include Advance, open return, Flexi and season tickets. On board, passengers can choose between Standard and First Class.

What First Hull Trains offers

The operator provides train services throughout the week, alongside booking options for individual and group journeys. Its ticket range includes single and return journeys, with business and group travel enquiries handled by dedicated teams.

The website and app provide journey planning and travel information. Passengers can also find information about travelling with children, luggage and bicycles, as well as requesting assistance.

Product and service categories

Train tickets

Advance tickets are valid only on the booked train or trains and relevant connecting services. Passengers must travel in the class and reserved seats shown on the ticket. An Advance ticket cannot be used to start, break and resume, or end a journey at an intermediate station, except to change trains as shown on the ticket or travel itinerary. Open return tickets are also offered.

Flexi tickets

Flexi tickets come in books of at least 10 single tickets and are available in Standard and First Class. They can be used on the operator’s services at any time throughout the week, but not on other operators’ services. Each ticket must be dated before boarding and is valid for 12 months from the date it was bought. Flexi tickets are available through the Bespoke Travel team and do not come with seat reservations.

Season tickets

Weekly, monthly and annual season tickets are available. They allow unlimited travel between two chosen stations on the operator’s services. Season tickets are available from station ticket offices.

Group travel

The Group Travel team handles enquiries for parties of 10 or more. The online enquiry form includes a choice of Standard or First Class and fields for passenger numbers and journey details. Parties of up to nine passengers can book directly online.

Connecting journeys

Connections tickets combine a journey on the operator’s service with travel on another train operator’s service. The ticket description identifies the operators included in the journey. A journey search must include a station on the operator’s route as either the departure or arrival station.

Onboard travel

Standard Class has an at-seat trolley service with snacks, refreshments and hot and cold drinks. First Class has reclining seats, extra legroom and an onboard host. Its food and drink selection includes sandwiches, tea or coffee and light refreshments, subject to availability. Trains also have Wi-Fi and power at each seat.

Browse the full range on the First Hull Trains website.

More Info

Using the website

The journey search lets passengers enter departure and arrival stations, travel dates and times, and adult and child passenger numbers. It also has an option to add a Railcard and a via or avoid station.

Passengers can register for an account or log in. When booking directly on the website, the seat picker lets passengers choose a seat on the operator’s services.

The app supports journey planning, ticket booking and travel updates. Its journey planner covers walking, train, bus and tram journeys, with train times, platform details and change information. It also shows disruption information and real-time carriage occupancy.

E-tickets can be stored in the app under My Tickets and added to Apple or Google Wallet. The website also provides timetables, live train times, engineering works information and station information.

Notable features

Passenger Assist can be arranged by contacting the assistance team. The trains have designated wheelchair spaces, accessible toilets, priority seating and ramps for boarding and leaving services.

Baby-changing tables are available in the onboard toilet facilities. Bicycle storage is also provided, with advance reservations required for spaces.

Frequently asked questions

Where can I book train tickets?

Tickets can be booked through the website or app. The app also provides journey planning and live travel information.

How do Flexi tickets work?

They are issued in books of at least 10 single tickets and can be used on the operator’s services throughout the week. Each ticket must be dated before boarding and used within 12 months of being bought.

Can I book travel for a group?

For 10 or more passengers, contact the Group Travel team or use the online enquiry form. Up to nine passengers can book together directly online.

Can I bring a bicycle?

Bicycle spaces must be reserved in advance. Folding bicycles with wheels no larger than 20 inches can be carried as luggage if kept folded; tandem and oversized cycles are not carried, and non-folding bicycles cannot be carried on replacement coaches.

Can I bring a pram?

Prams must remain folded and be stored in the luggage racks. They must not block doorways or aisles, or be stored in wheelchair spaces.

Are there baby-changing facilities?

Yes, the trains have baby-changing facilities. There are changing tables in the onboard toilet facilities.

What food and drink is available on board?

Standard Class has an at-seat trolley with snacks, refreshments and hot and cold drinks. First Class offers sandwiches, tea or coffee and light refreshments, subject to availability.

Can I view an e-ticket without mobile signal?

E-tickets stored under My Tickets in the app can be viewed without mobile signal. The operator advises checking that the ticket loads in the app before travelling.

Key takeaways

Direct train services run throughout the week, with Standard and First Class options.
Advance, open return, Flexi and season tickets are among the ticket types offered.
The Group Travel team handles enquiries for parties of 10 or more.
The app includes journey planning, live information and e-ticket storage.
Passenger Assist, wheelchair spaces and onboard baby-changing facilities are available.

Summary

Train services are offered alongside ticket booking, journey information and onboard facilities. Passengers can explore ticket types online, use the app to plan a journey, or contact the relevant team about group travel, Flexi tickets or assistance.