Beebu

Beebu provides full-fibre home broadband with a choice of speed options.

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Quick overview

It also offers installation, routers, Wi-Fi extenders and support for its broadband service.

Check home compatibility using a postcode.
Use the customer portal to update personal details or request an upgrade where a faster option is available.
Add Wi-Fi repeaters through the customer portal.
Find digital installation guides for the hubs and extender.
Contact the support team through live chat, WhatsApp, telephone or email.

Introduction

Beebu provides full-fibre home broadband, with a choice of packages and a postcode availability checker.

Its services also include broadband installation, routers and Wi-Fi extenders, alongside account tools and support.

What Beebu offers

Beebu offers home broadband packages with different speed options. The options available depend on the address, and existing account holders can request an upgrade through the customer portal if a faster option is available.

Product and service categories

Home broadband

The broadband service uses a full-fibre connection. Beebu offers switching for people changing their home broadband provider. A technician can visit if fibre needs to be connected to the property.

Routers and Wi-Fi extenders

Beebu offers a Wi-Fi 6 router with Easy-Mesh. Wi-Fi repeaters can be added through the customer portal. The extender can sit on a flat surface or be mounted on a wall.

Browse the full range on the Beebu website.

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Using the website

The postcode checker shows whether a home is compatible with Beebu broadband. Account holders can log in with their email address and password, reset a forgotten password and update personal details through the customer portal.

The website offers help and advice on getting connected and troubleshooting. It also has digital installation guides for two types of hub and an extender, plus a downloadable drilling template for wall mounting the extender.

Notable features

Beebu offers a single-button switch for home broadband. If fibre needs to be connected at a property, a technician will need access to the home and may need to drill a hole.

Broadband support is available through channels including live chat, WhatsApp, telephone and email. Beebu provides router support for its own routers.

Frequently asked questions

How can I check if my home is compatible?

Enter your postcode in Beebu's availability checker. It will show whether the home is compatible with the broadband service.

How do I access my account?

Use the email address and password set up for the customer portal. You can reset a forgotten password or register if you have not signed up to the portal.

Can I upgrade my broadband package?

You can request an upgrade through the customer portal. A faster option must be available at your address.

What happens if fibre needs to be connected to my property?

Beebu will arrange for a technician to visit. Someone will need to be present, and the technician may need to drill a hole.

Can I use my own router?

Beebu allows you to use your own router. Its router support is limited to Beebu routers.

What format do hub passwords use?

Beebu says its hub passwords use capital letters and numbers. Its broadband security article also describes changing the standard password in router or Wi-Fi settings.

Are installation guides available?

Beebu offers digital guides for its two types of hub and for its extender. The extender guide also has a downloadable drilling template for wall mounting.

Key takeaways

Full-fibre home broadband packages have different speed options.
A postcode checker shows home compatibility.
The customer portal supports account updates and eligible package upgrades.
Wi-Fi repeaters can be added through the portal.
Installation guides and broadband support are available.

Summary

Beebu provides home broadband with a choice of packages, installation and router options. Its website also offers account tools, setup guides and ways to contact the support team.