Access A GP

Access A GP offers membership access to GP telephone and video consultations, alongside a wellbeing helpline.

Quick overview

Family members living in the same household are covered, with a parent or guardian calling the GP service on behalf of children.

GP telephone consultations are available 24 hours a day, with no limit on calls.
Video appointments are available at specified times, excluding bank holidays.
The wellbeing helpline includes telephone counselling, legal advice and information on money management.
An optional private prescription service is available; controlled drugs cannot be prescribed.
The online portal lets members manage personal details, contact information and security settings.

Introduction

Access A GP offers membership access to telephone and video GP consultations, alongside a wellbeing helpline.

The services include telephone counselling and an optional private prescription service. Household family members are also included, subject to the service conditions.

What Access A GP offers

Members can access GP telephone consultations 24 hours a day. Video consultations are also available at specified times, excluding bank holidays.

The membership includes a 24-hour wellbeing and counselling helpline. The helpline also covers legal matters and money management.

Product and service categories

GP telephone consultations

Telephone consultations cover general practice topics, including minor illness, chronic disease management and questions about prescriptions. Members can also discuss symptoms, treatments and medication side effects. There is no limit to the number of times members can call. Telephone consultations typically last around 10 minutes but can be longer.

GP video consultations

Video appointments are arranged by calling the service and booking with an operator. A consultation requires an email address, an internet connection, a computer or laptop with a webcam, and a phone nearby. The doctor may use 3D medical images during the consultation. Video appointments are available at specified times and exclude bank holidays.

Private prescriptions

The optional private prescription service is available with the GP service. Following a consultation, a doctor may issue a prescription if appropriate. Medication types mentioned include antibiotics, digestive medication and hormonal medication. Prescriptions cannot be issued for controlled drugs.

Wellbeing and counselling

The wellbeing helpline provides telephone counselling around the clock. Topics include relationships, family matters, stress, bereavement and difficulties at work. A telephone counsellor identifies the nature of the assistance requested, and a referral to telephone counselling is made following an assessment. Adult members of the household can also contact the helpline directly.

Legal and money matters

The helpline includes advice on legal matters and information on money management. Legal enquiries can include consumer, property and employment issues. The money service includes debt advice.

Browse the full range on the Access A GP website.

More Info

Using the website

Members who have access to the online portal can manage personal details, contact information and security settings. After registration, a welcome email provides instructions and a personal username and password.

The website also has a contact form for queries. The form does not connect members to the GP service and cannot be used to arrange an appointment.

Notable features

GP membership covers family members living in the same household. Children cannot call the GP service themselves, but a parent or guardian can call on their behalf.

Calls with the GP and wellbeing services are recorded. Video images are also recorded for customer service and monitoring purposes.

The service is not intended for medical or wellbeing emergencies and does not replace a member’s existing health provision.

Frequently asked questions

How are GP consultations arranged?

Call the GP service and an operator will take your details. The operator can arrange a telephone or video consultation.

What is needed for a video appointment?

You need an email address, an internet connection and a computer or laptop with a webcam. Your phone should be close to the screen during the appointment.

Can children use the GP service?

Family members living in the same household are covered by the membership. A parent or guardian must call on a child’s behalf.

Can I keep my existing GP?

Yes. Access A GP does not require members to deregister from their existing GP.

Can the consultation GP see my medical records?

The consultation GP does not have direct access to your medical records. A record of the consultation can be sent to your existing GP with your consent or if the consultation GP believes it is in your best interests.

Is a private prescription always issued?

A doctor may issue a private prescription following a consultation if appropriate. Controlled drugs cannot be prescribed through this service.

Key takeaways

GP telephone consultations are available 24 hours a day, with no limit on calls.
Video appointments are available at specified times, excluding bank holidays.
Household family members are covered, with a parent or guardian calling on behalf of children.
The wellbeing helpline includes telephone counselling, legal advice and information on money management.
The private prescription service is optional and excludes controlled drugs.

Summary

Access A GP brings together GP telephone and video consultations, a wellbeing helpline and an optional private prescription service. Members can use the online portal to manage personal details and contact information.